At SoleTCraft, we take pride in delivering your carefully curated selections with precision and care. Our team processes orders swiftly to ensure your footwear and accessories reach you in pristine condition. Whether you're updating your casual wardrobe or seeking performance-ready styles, our logistics network is optimized for reliability. Every shipment is handled with attention to detail, from packaging to final dispatch.

Orders are typically processed within 1-2 business days after payment confirmation. Delivery timelines vary based on your location and selected shipping method. While most domestic shipments arrive within the estimated window, occasional delays due to carrier logistics or peak seasons may occur. International deliveries may require additional transit time for customs clearance.

We offer transparent shipping options tailored to your order value:

Standard Shipping (10-15 Business Days): $15 for orders totaling $0-$60
Free Shipping (10-15 Business Days): Applies automatically to orders of $60+

All costs are calculated at checkout based on your cart subtotal before taxes.

We currently ship to most countries across North America, Europe, and select Asia-Pacific regions. Some remote locations or areas with customs restrictions may be excluded. During checkout, our system will verify your address eligibility. For specific inquiries about your region, please contact our support team before placing your order.

Once your order ships, you'll receive a confirmation email containing:

- A unique tracking number
- Carrier information
- Direct links to monitor your package's journey

Tracking updates typically become available within 24 hours of dispatch. For consolidated shipments, individual tracking may apply to specific items.

While we strive for timely deliveries, occasional delays beyond our control may occur. If your shipment exceeds the estimated timeframe:

1. First check your tracking for updates
2. Verify your shipping address
3. Contact our support team at [email protected] with your order number

For lost packages confirmed by the carrier, we'll initiate investigations and provide solutions within 5 business days.

International customers may be subject to customs fees, import taxes, or brokerage charges determined by local authorities. These fees are the responsibility of the recipient and are not included in your order total. We recommend consulting your country's customs office for current regulations. While we declare accurate product values on all international shipments, we cannot predict or reimburse these additional charges.